Sew Thankful Help on Digital Files
Digital Download PDF files: Please note that we do not store digital files for the customers. Customers must take possession of their purchased digital files by downloading them to their device.
There are several places to download digital files once check out is completed.
1 - The last page of the checkout process is the thank you for your order screen. Here the digital pattern names are links which will open the file. You must then save it to your device.
2 - Customers are sent an email right after checkout where the digital pattern name is a link which will open the file and then can be saved to your device.
If you have any issues downloading your digital pattern please contact us so we can help at orders@sewthankful.com.
Digital files are copyrighted items and therefore designers must protect themselves. Digital Patterns are not eligible for return, refund, or exchange. You accept this policy by placing your order for such an item. Customers only have a limited number of attempts and 14 days to download the file to their computer. After this time the link becomes inactive. The customer has 30 days to notify us if they did not download their digital pattern. After that time it will be considered lost. Just like a tangible pattern that is shipped, if it is lost by the customer another pattern would need to be purchased.
There are several places to download digital files once check out is completed.
1 - The last page of the checkout process is the thank you for your order screen. Here the digital pattern names are links which will open the file. You must then save it to your device.
2 - Customers are sent an email right after checkout where the digital pattern name is a link which will open the file and then can be saved to your device.
If you have any issues downloading your digital pattern please contact us so we can help at orders@sewthankful.com.
Digital files are copyrighted items and therefore designers must protect themselves. Digital Patterns are not eligible for return, refund, or exchange. You accept this policy by placing your order for such an item. Customers only have a limited number of attempts and 14 days to download the file to their computer. After this time the link becomes inactive. The customer has 30 days to notify us if they did not download their digital pattern. After that time it will be considered lost. Just like a tangible pattern that is shipped, if it is lost by the customer another pattern would need to be purchased.
customercare@sewthankful.com / myorder@sewthankful.com
"SEW THANKFUL" and the SewThankful Logo are the Federally Registered Trademark/Servicemark of SewThankful Inc.
Copyright 2000 - 2025 Tracy L. Chapman & Sew Thankful Inc., all rights reserved.
"SEW THANKFUL" and the SewThankful Logo are the Federally Registered Trademark/Servicemark of SewThankful Inc.
Copyright 2000 - 2025 Tracy L. Chapman & Sew Thankful Inc., all rights reserved.